Customer Service Representative



What We Value


Positive Attitude | Hard Work | Helpfulness


The Opportunity

  • Opportunity to learn and start a new career
  • No call center experience necessary
  • Comprehensive new hire training included
  • Benefits include medical, dental, vision, and 401k matching
  • Cutting edge technology
  • Fast-paced, fun, and innovative working environment
  • Opportunities for growth, advancement, and flexibility
  • Fully remote position
  • Set hours: Monday-Friday 8:00-5:00 EST

The Skill Set:


Gold Fein, LLC offers different claims positions to allow you to gain valuable knowledge and skills without requiring previous industry experience.


What You Will Do:


Areas of contribution may include, but are not limited to:

  • Handle high inbound call volume while navigating multiple systems at a time
  • Professionally communicate to assist and educate customers throughout the claim process, and de-escalate as needed
  • Use problem solving and critical thinking to assist customers efficiently and effectively
  • Maintain adaptability, flexibility, and an eagerness to learn
  • Contribute to a collaborative, high volume, fast-paced environment
  • Meet and exceed expectations through being detail-oriented, organized, reliable, and self-motivated

What You Can Expect:


We offer a holistic training program and consider candidates of various backgrounds. As an employee, you will be provided with resources, tools and guidance to set you up for success.


Requirements:

  • Work authorization in the United States and based in the US
  • The selected candidate must successfully complete a background check, conducted in accordance with local law/regulations, before beginning work.
  • Candidates must have their own computer/laptop with minimum specs of 8gb RAM, i5, 2.50 GHz, Windows 10 or higher, dual monitors, headset, high-speed internet, and a webcam
  • Retail or restaurant experience preferred

This employer uses E-Verify. Please visit the following website to view the related PDF documents: https://www.e-verify.gov/employers/employer-resources?resource=32


Job Type: Full-time


Pay: $16.00 - $18.00 per hour


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: Remote

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